Revenue leakage is the "silent killer" of profitability. It’s money you’ve already earned but failed to collect due to broken systems. Most mid-market companies lose 15-25% of their top-line to these gaps.
The 7 Leakage Points
- Unbilled Services: Work performed but never invoiced due to CRM/Accounting disconnects.
- Expired Contracts: Renewals that slip through the cracks because of manual tracking.
- Payment Failures: Passive churn from credit card declines that aren't automatically retried.
"Stopping revenue leakage is the fastest way to increase EBITDA without spending a single dollar on new customer acquisition."
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